Frequently Asked Questions
Everything you need to know about shopping with South Beach.
What are your shipping rates and delivery times?
We offer standard shipping for $5.99 and express shipping for $12.99. Orders typically arrive within 3-5 business days for standard delivery and 1-2 business days for express.
What is your return policy?
We accept returns on all unused items in their original packaging within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
South Beach accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our reach to international customers in the near future.
How do I contact customer support?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the contact form on our website or by emailing support@southbeach.com.